Social Enterprise Technology (S.E.T.) is the world’s first and only platform that goes beyond the smart applications of today and delivers genius ‘human-literate’ applications for enterprises. This new class of applications delivered by S.E.T., called conversational applications, converse with and become conversant with its users, owing to the unique fusion of artificial intelligence, business intelligence and collaborative intelligence.
While the tech. behind this is quite complex, we’ve simplified the way it works with you; just converse! Imagine employees conversing with their data whenever they are looking for answers and the application evaluating the context and providing them with just the right intelligence while guiding them to smart decision-making. It also makes assessment and evaluation intelligible with ‘Social Analytics’, with which an application itself connects with multiple sources to assess and suggest the risks with intelligent risk scores. S.E.T uncomplicates the entire complex form-filling process by bringing business forms to life with ‘Social Forms’ that interact with and guide a user every step along the way. It makes case management effortless with its ‘Social Case’ component, where the application captures all case related data and it intuitively provides the relevant information or initiates conversations with experts or co-workers when the user is unable to progress further.
This first-of-its-kind platform helps in creating everyday business applications that connect the dots and draw links between data, documents, people and even their conversations about the data. It socializes the interactions, workflows and transaction management of enterprises and disrupts their operation, collaboration and innovation to a whole new level.
What more, with each interaction the applications learn, evolve, become more intelligent and make business processes smarter. And all this through conversations that are not only data-driven and intelligent but also witty!
Social Form is a next-gen business enablement design that is intended to cut-down complexities in filling intricate business application forms for the user, through intelligent conversations. Social Form talks to users and assists in completing complex forms, that sometimes run for hundreds of pages, with ease. It’s not just any other online form; It binds information, documents and stakeholders together. Social Form makes the entire process of complex form filling (such as visa applications, Medicaid Provider enrollment application forms, etc.) a fun-filled and interactive experience.
Organizations have been reactive in using analytics to detect exceptions / fraudulent transactions after the occurrence of events, resulting in huge cost and effort towards recovery and remediation measures.
Social Analytics proactively assists knowledge workers / users in forming realistic opinion about the case-under-evaluation by detecting all the anomalies, by considering all the available cues and by recommending the next best possible course of action to achieve the desired result. Information accumulation & enrichment, Flags, comprehensive risk scores and proactive alerts are some of the features that make Social Analytics, the most pragmatic decision-support design.
Social Case is designed to capture and store disparate data (both structured and unstructured) pertaining to one or more party / incident / transaction, while enabling seamless collaboration between the user, the application and all the stakeholders, to chat, to share and to get expert insights about the case-under-evaluation; all this while capturing and linking tribal knowledge to enhance system intelligence, research and investigation within the workflow.
Social Case is especially relevant for those long duration complex transactions involving knowledge workers to review, investigate and track information within an end-to-end workflow. Social Case intelligently collates and provides the necessary data pool required for mining by Social Analytics.
We define any application as Conversational, when it assumes human ability in terms of interaction and relationship evolution. When conversation is infused in an application, it becomes Contextual, Social, Intelligent, Proactive, Empathetic and Human-like.
Lucy is the human face of our Conversational Applications. It will make your interaction with computer (device) or application as close to human conversation as possible, replete with humor and empathy. Applications delivered by S.E.T. are naturally conversational (with or without LUCY).
An aspect of our Conversational Applications is already deployed in a healthcare provider scenario and its expectation-beating results are a testimony of our pragmatic innovation. Write to us to know more firstname.lastname@example.org
No, the ‘social’ in SET doesn’t imply social-media; here, we’ve only applied the concepts of social media such as transparency, fluidity, open-ecosystem and collaboration-friendly environment to the enterprise functions making it a lot more intuitive, interactive and interesting.
SET delivers Conversational Applications that are enterprise-centric in both scope and function, and hence the comparison cannot be made. Whereas most AI assistants are basically voice-assisted service with a primitive “record and retrieve” function meant for consumer market, Conversational Applications go beyond and are primed to provide contextual and proactive intelligence in the enterprise world. Thus, they are unique and cannot be classified among the AI bots already available in market; they belong to a class of their own.
No, Conversational Applications are different from chabots. By Conversational Applications, we’re looking at something far more advanced and user-intimate. Conversation is the new user experience, deeply embedded into the user interface. At every stage of human-computer (or device) interaction, the UI jumps out of the screen to converse with the users and become conversant with them over time. They learn and evolve with the user.